HfL Library
FAQs

How do I download the app?

To get the app, go to Google Play or the Apple App Store and search for 'HfL Library'. The app is free to download.

How do I access the content?

First, you will need your product activation code from Herts for Learning. Then, open the app or go to hfllibrary.hertsforlearning.co.uk and use the Register link. Enter your name, email and password along with your activation code.

Where do I get a product activation code and why do I need one?

The product activation code is what entitles you to use the HfL Library. When you enter it, it will assign you the correct courses and add your account to your own organisation. Codes are available from Herts for Learning - if you don't have yours, speak to your school administrator or contact HfL directly.

How does everyone else access content in my school/setting?

When a school or setting signs up, they receive a multi-use product activation code that will work for a set number of uses. Each member of staff creates an account separately, all using the same code.

What if I have more staff join or staff leave can I delete old users?

If more staff join, contact Herts for Learning. They can issue a new product activation code, or add more uses to an existing code.

If staff leave, please contact Herts for Learning or hfl@nimbl.uk and their accounts can be archived.

How do I see an overview of everyone's content as a leader?

CPD leaders can be given tutor status. Log in via the web at hfllibrary.hertsforlearning.co.uk and click on 'Learners' to see information about their progress and the courses they have completed.

What do I do if I can't register an account?

If you have trouble registering an account, it may be that there is already an account set up with your email address. If so, use the 'Forgot password' link in the app or at hfllibrary.hertsforlearning.co.uk. You will be able to use your product activation code after logging in by selecting 'Use code' from the menu on the home screen.

Can I use on more than one device?

Once you have an account, you can use the same login details across all your devices and the web. Your progress will be saved and synced across all platforms.

What happens if I lose my access code?

If you don't have your code, contact your school admin or Herts for Learning.

What happens if I forget my login?

You can request a password reset using the 'Forgot password' link in the app or at hfllibrary.hertsforlearning.co.uk. If this does not work, email hfl@nimbl.uk for support.